Acceptable Use Policy

1. Permitted use

• Recording and organising your own health information.
• Recording information for a dependant in your care (a child, or an adult for whom you are the recognised carer), where you are lawfully entitled to do so.
• Exporting or emailing your own summary to a clinician you choose.

2. Prohibited use

• Uploading another person's medical records without their informed consent.
• Using Healthidia to deliver clinical services to patients, or as a clinic's system of record. It is not built, certified, or licensed as a medical device or an electronic health record system.
• Relying on Healthidia for emergency care, medication dosing decisions, or diagnosis.
• Attempting to access other users' data, bypass authentication or row-level access controls, probe or scan our infrastructure, or disrupt the service.
• Automated scraping, bulk account creation, or reselling access; abusing AI extraction features with content unrelated to your own health records.
• Uploading malware, illegal content, or material that infringes someone else's rights.
• Reverse engineering, or removing notices and disclaimers from exported reports.

3. Account security is shared

Keep your password confidential, use a passkey where your device supports it, and sign out on shared computers. Tell us immediately at support@healthidia.com if you believe your account has been accessed by someone else.

4. Accuracy of what you enter

You are responsible for the accuracy of records you type, edit, or accept from an AI extraction. Manual and edited entries are labelled inside the app so anyone reading your record — including your clinician — can see where a value came from.

5. Fair use: storage and AI allowances

To keep Healthidia fast, affordable, and sustainable for everyone, each account has a fair-use allowance for document storage and AI processing:

• Free Trial: up to 100 MB of document storage (about 75 documents).
• Monthly and 6-Month plans: up to 500 MB of document storage (about 350–400 documents).
• Yearly plan: up to 1 GB (1,000 MB) of document storage (about 750–800 documents).
• AI scans (all plans): up to 25–30 AI document readings per month (lab reports, imaging reports, prescriptions, and device readings). Storing, viewing, searching, graphing, and exporting your records does not count towards this allowance.

Current status: these allowances are published for reference and transparency only and are not enforced at present. We may begin enforcing them as the service grows. Before any enforcement starts we will notify users in advance. Records already stored will never be deleted because of these allowances, and you will always be able to view and export them.

6. Enforcement

We may warn, restrict, suspend, or terminate accounts that breach this policy, and where required report unlawful activity. Where it is safe and lawful to do so, we will contact you first and give you an opportunity to export your data.

7. Reporting abuse

Report abuse or a suspected security vulnerability to support@healthidia.com. Please do not test against other people's accounts — see the Security Policy.