HealthidiaYour Health. Organized. Secure. Accessible.

Terms of Service

Last updated: 6 August 2026

By creating an account you agree to these terms, together with our Privacy Policy, Acceptable Use Policy, and the Medical and AI disclaimers.

1. What Healthidia is

Healthidia is a personal health record. It lets you record and organise blood glucose, blood pressure, vitals and body metrics, laboratory reports, medications and prescriptions, medical history, and radiology and cardiology reports; view trends; and export or email a summary.

Healthidia is not a medical device, not a clinical decision support system, not a telehealth or appointment service, and not a substitute for professional care. It does not connect you to doctors and provides no diagnosis or treatment.

2. Beta service

Healthidia is currently in beta. Features may change, be interrupted, or contain defects. Keep your original medical documents; do not rely on Healthidia as your only copy of any record.

3. Eligibility and your account

  • You must be at least 16, or have a parent or guardian maintain the account for you.
  • Provide accurate sign-up details and keep them current.
  • Verify your email address before using the app.
  • You are responsible for keeping your password and devices secure and for activity on your account.

4. Your responsibility for accuracy

You choose what to record. You are responsible for confirming that entries — whether typed manually or accepted from an AI extraction — match your original documents and devices. Manual and edited entries are labelled inside the app and in exported reports so their origin is visible to anyone reading your record.

5. AI features and no doctor-patient relationship

Healthidia is an AI-powered platform. Where the app produces content for you — reading a lab report, a prescription, an imaging report, or a device display, and the sanity checks shown while you enter data — that content is generated by artificial intelligence, not by a doctor, nurse, pharmacist, or any other licensed healthcare professional. No clinician reviews your records or your AI results.

Healthidia provides health information and educational support only. It does not provide medical diagnosis, treatment, prescriptions, triage, or emergency medical services. AI output may contain errors and is always presented for your review before it is saved.

Using Healthidia does not create a doctor-patient, clinician-patient, or healthcare provider relationship between you and Healthidia or anyone acting for it. Consult a qualified healthcare professional for any medical decision or urgent concern, and call your local emergency number in an emergency. See the AI Medical Disclaimer.

6. Sharing and exports

When you export or email a summary you decide who receives it. Once sent, we cannot recall it. Consent for each export is recorded, and exports include the applicable disclaimers, which must not be removed.

7. Acceptable use

Use Healthidia only for your own records or those of a dependant in your care, and follow the Acceptable Use Policy. We may suspend accounts that breach it.

8. Price

Healthidia is currently free to use and takes no payments, so no refund or cancellation terms apply. If paid plans are introduced we will publish pricing and a refund and cancellation policy, and existing users will be notified before any charge.

9. Intellectual property

Your records remain yours. The Healthidia software, brand, and content remain ours. See the Copyright Policy.

10. Availability and changes

The service is provided "as is" and "as available", without warranties of uninterrupted or error-free operation. We may change, suspend, or discontinue features. Where we discontinue the service, we will give reasonable notice and time to export your data.

11. Limitation of liability

To the maximum extent permitted by law, Healthidia is not liable for indirect or consequential loss, or for any decision made in reliance on data displayed in the app rather than on professional medical advice. Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

12. Termination

You may stop using Healthidia and request deletion at any time — see the Data Retention Policy. We may terminate accounts for serious or repeated breaches of these terms.

13. Changes to these terms

We may amend these terms. Material changes will be announced in the app; continued use after the effective date constitutes acceptance.

14. Contact

Questions about these terms: support@healthidia.com or our Contact page.